product guarantees
Our Edwrox Bathroom products are backed by comprehensive guarantees to ensure quality, durability , and customer satisfaction.
We stand behind the craftmanship and performance of our products, offering warranties that cover material defects and manufacturing issues for a specified period, in line with the Guarantees set out on our website.
If any issues arise under normal usage conditions, we are committed to providing prompt support, including replacements, or potential refunds as applicable.
Please refer to individual product documentation for specific warranty terms and conditions.
| Product | Guarantee | Parts Guarantee | 
| Ceramics | 25 years | 2 years parts (Toilet Seats & Cistern Fittings) | 
| Furniture | 10 years | 2 years parts (Hinges, Handles & Shelf Pin) Excludes water ingress | 
| Mirrors | 2 years | – | 
| Baths | Lifetime | – | 
| Shower Tray | Lifetime | – | 
| Shower Enclosures & Bath Screens | Lifetime | 2 years parts (Rollers, Handles & Seals) | 
| Hydrowall | 15 years | – | 
| Brassware & Showers | 15 years | 2 years parts | 
| Heating | 5 years | 2 years parts | 
| Cisterns & Frames | 5 years | 2 years parts | 
| E.Care | 25 years | 2 years parts (Toilet Seats & Cistern Fittings) | 
| Wastes, Bottle Traps & Accessories | 15 years | 2 years parts |